Order Cancellation
- Orders can be cancelled within [e.g., 12 hours] of placing the order or before the product is shipped, whichever is earlier.
- To cancel an order, please contact our customer support at [support email/phone number] with your order ID.
- Once the order is shipped, cancellation is no longer possible. You may initiate a return after delivery (if applicable).
Refunds
- Refunds will be initiated only after we receive the returned product and verify its condition.
- Refunds are processed within [e.g., 7–10 business days] to the original payment method (credit/debit card, net banking, etc.).
- In case of COD (Cash on Delivery) orders, we will initiate a bank transfer or store credit after receiving the return.
Non-Refundable Items
- Certain items are non-refundable, such as:
- Products marked as “Final Sale” or “Non-Returnable”
- Used, damaged, or altered items
- Perishable goods (if applicable)
Damaged or Defective Products
- If you receive a damaged or defective product, please contact us within [e.g., 48 hours] of delivery with photos or video evidence.
- We will arrange a replacement or refund as per our policy.
Contact Us
For any cancellation or refund queries, please reach out to:
📧 Email: activewebzone@gmail.com
📞 Phone: +919776909999