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Welcome to Activewebzone
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Order Cancellation

  • Orders can be cancelled within [e.g., 12 hours] of placing the order or before the product is shipped, whichever is earlier.
  • To cancel an order, please contact our customer support at [support email/phone number] with your order ID.
  • Once the order is shipped, cancellation is no longer possible. You may initiate a return after delivery (if applicable).

Refunds

  • Refunds will be initiated only after we receive the returned product and verify its condition.
  • Refunds are processed within [e.g., 7–10 business days] to the original payment method (credit/debit card, net banking, etc.).
  • In case of COD (Cash on Delivery) orders, we will initiate a bank transfer or store credit after receiving the return.

Non-Refundable Items

  • Certain items are non-refundable, such as:
    • Products marked as “Final Sale” or “Non-Returnable”
    • Used, damaged, or altered items
    • Perishable goods (if applicable)

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us within [e.g., 48 hours] of delivery with photos or video evidence.
  • We will arrange a replacement or refund as per our policy.

Contact Us

For any cancellation or refund queries, please reach out to:
📧 Email: activewebzone@gmail.com
📞 Phone: +919776909999

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